It is OK to change your mind and return the product back to us within 7 days of receipt, provided that the plastic/box packaging that the item came in has never been opened.
kidomart.com reserves the right not to accept any used items with packaging that has been opened before. This is to protect other customers, as nobody likes to receive any item that has been opened before.
No refunds will be allowed and only store credit will be provided on returns.
Customer can cancel their order within 24 hours; Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 Days for the refund transfer to be completed.
If your order arrives damaged or defective, please contact us within 7 days of receipt of your order. Please provide your order number, explanation of the damage/defect and attach any pictures or videos.
Once the defect is confirmed by our expert,the item will be repaired or replaced for the same product, in the same size and colour, subject to availability.
If you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we will issue a store credit
Our 7 day return policy does not apply to below items
Please download and include the Returns Form below when sending an item back to us.
If you request a pickup service for the items to be returned or exchange, a charge of 50 AED will be applied.
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.
Please fill up this form and include it with the item you would like to return to us
IMPORTANT* Please read our Terms and Conditions below before sending any item back to us.
Terms and Conditions
1. All returns have to be send us in its original condition, undamaged and unopened packaging.
2. Kidomart reserves the right not accepts any used item with damaged packaging retuned to us. If you are not sure whether an item can be returned, we would advise you to check with us before sending it back to the address below.
3. Our 7 day return policy not apply to sale items, diapers, baby wipes, food and drinks product, potty training items, undergarments, swimmer, maternity belt, books, personalized items and clothing or footwear without original packaging and tags.
4. We will refund all returns in the form of an in store credit which you can use for future purchase with us.